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Terms & Conditions

1. Company Information

 

 

Slice To Go is owned and operated by:

 

J. Hall & Son (Bakers) Limited

Unit S6, Inchbrook Trading Estate,

Bath Road, Woodchester,

Stroud, Gloucestershire,

GL5 5EY, United Kingdom

Company Number: 01214881

 

 

 

 

2. Use of Our Website

 

 

You agree:

 

  • Not to misuse the website or interfere with its security.

  • Not to attempt to obtain unauthorised access to our systems.

  • To provide accurate information when placing an order.

 

 

We reserve the right to update, suspend, or remove any part of the website without notice.

 

 

 

 

3. Products & Descriptions

 

 

We aim to ensure all product descriptions, images, prices, and shelf-life information are accurate.

However:

 

  • Colours, packaging, and appearance may vary.

  • Mistakes may occasionally occur — if a pricing or description error is discovered, we will contact you before processing your order.

 

 

All products have a 30–90 day shelf life, depending on the item.

 

 

 

 

4. Order Process

 

 

When you place an order:

 

  1. You will receive an order confirmation email.

  2. Your order is only accepted once payment has been successfully processed.

  3. We reserve the right to cancel any order (for example, if an item is unavailable, payment fails, or a pricing error has occurred).
    If an order is cancelled, you will be refunded in full.

 

 

 

 

 

5. Prices & Payment

 

 

All prices shown include VAT (where applicable).

Payment must be made at the time of ordering through our secure checkout using:

 

  • Card payment

  • Any other payment methods offered at checkout

 

 

We do not store card details.

 

 

 

 

6. Delivery

 

 

We offer UK-wide delivery only.

 

  • Orders are delivered via DPD.

  • Delivery timeframe: approx. 2 working days from the date the order is placed.

  • Delivery fee: £6.00 per order.

 

 

Delivery times may vary due to courier delays, weather, or peak periods.

We are not responsible for delays outside our control.

 

Customers must ensure delivery information is correct. Incorrect addresses may lead to delays or failed delivery attempts.

 

For full details, see our Shipping Policy.

 

 

 

 

7. Missed Deliveries

 

 

If you miss your delivery, DPD will provide rearrangement options.

If a parcel is returned to us due to repeated failed delivery attempts or incorrect addresses, additional charges may apply for redelivery.

 

 

 

 

8. Returns, Refunds & Cancellations

 

 

Due to the nature of food products, we can only accept returns or offer refunds where:

 

  • Products arrive damaged

  • Products are incorrect

  • There is a quality concern

 

 

Customers must contact us within 48 hours of delivery with photographs and order details.

 

You may cancel an order before it is dispatched.

Once dispatched, the order cannot be cancelled.

 

A full Refund & Returns Policy can be provided if you’d like one.

 

 

 

 

9. Allergies & Dietary Information

 

 

It is the customer’s responsibility to check all allergen information before consuming our products.

 

All allergens are clearly labelled on product listings and/or packaging.

If you are unsure, please contact us before ordering.

 

 

 

 

10. Intellectual Property

 

 

All content on this website — including text, images, logos, graphics, and product descriptions — is owned by Slice To Go / J. Hall & Son (Bakers) Limited and may not be copied or used without permission.

 

 

 

 

11. Limitation of Liability

 

 

We are not liable for:

 

  • Any indirect or consequential loss

  • Delays caused by the courier

  • Losses resulting from incorrect address details provided by the customer

  • Issues arising from misuse or mishandling of products after delivery

 

 

Nothing in these Terms excludes liability where unlawful, such as for personal injury or fraud.

 

 

 

 

12. Privacy & Data Protection

 

 

We process personal information in accordance with our Privacy Policy, available on our website.

 

 

 

 

13. Changes to These Terms

 

 

We may update these Terms & Conditions from time to time.

The updated version will be posted on this page with a revised “last updated” date.

 

 

 

 

14. Governing Law

 

 

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be handled by the courts of England and Wales.

 

 

 

 

15. Contact Us

 

 

For any questions relating to these Terms & Conditions, please contact:

 

 contact@hallsqualitybakers.co.uk

 01453 833321 OPT1

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